At Shree Satrangi, we want you to shop with confidence. We take care to ensure that every product is checked and packed properly before dispatch. If you receive a product that is damaged, defective, incorrect or does not meet the applicable return conditions, you may be eligible for a return or replacement as per the terms below.

1. Eligibility for Returns

A product may be eligible for return or replacement if:

  • You have received a damaged or defective product.
  • You have received an incorrect product or an item different from what you ordered.
  • The product is missing essential components or accessories, where applicable.
  • The product meets the specific return conditions mentioned on the product page or at the time of purchase.

Return requests must be raised within [X] days of delivery.

Products must be returned in their original condition, unused and unworn, with the original packaging, tags, labels and any accompanying accessories or documentation.

2. Products That May Not Be Eligible for Return

For hygiene, product quality and safety reasons, certain products may be non-returnable.

These may include:

  • Products marked as Final Sale / Non-Returnable
  • Sale or clearance products, where specifically mentioned
  • Used, worn, washed or altered products
  • Products without original tags or packaging
  • Products damaged after delivery due to improper use or handling
  • Products altered, customised or tailored according to customer requirements
  • Products returned without prior approval from Shree Satrangi

Please check the product-specific return information before placing your order.

3. Sarees, Blouses & Fashion Products

For sarees, blouses and other fashion products, the item should be returned in its original, unused and unworn condition.

Please ensure that:

  • The original product tags remain attached.
  • The product has not been washed, ironed, altered or customised.
  • The original packaging is retained.
  • There are no stains, perfume marks, makeup marks or other signs of use.

Minor variations in colour, texture, weave or appearance may occur due to lighting, photography, screen settings or the handcrafted nature of certain fabrics. Such variations may not necessarily be considered a product defect.

4. How to Request a Return

To request a return, contact our customer support team with:

  • Order number
  • Customer name
  • Registered mobile number or email address
  • Product name
  • Reason for return
  • Clear photographs/videos of the product, where required

Email: info@shreesatrangi.com
Phone / WhatsApp: +91 7599325006

Our team will review the request and provide the next steps if the product qualifies for a return.

5. Damaged or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us as soon as possible after delivery.

We may request clear photographs or an unboxing video to verify the issue.

After verification, Shree Satrangi may offer an appropriate resolution, which may include:

  • Replacement of the product
  • Exchange, where available
  • Refund of the eligible amount

The final resolution will depend on the nature of the issue and product availability.

6. Return Shipping

If the return is approved because we sent an incorrect, damaged or defective product, the applicable return shipping arrangement will be communicated by our customer support team.

For other approved returns, shipping charges or return costs may apply depending on the product and applicable return conditions.

7. Refund Policy

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, the eligible refund amount will be processed through the applicable payment method or refund process.

Refunds may take additional time to appear in your account depending on your bank, card issuer or payment service provider.

Original shipping or handling charges, if any, may be non-refundable unless the return is due to an error or defect attributable to Shree Satrangi.

8. Exchange

Where exchange is available, the replacement product will be subject to stock availability.

If the requested replacement is unavailable, we may provide another applicable resolution, such as a refund or store credit, according to the circumstances and our applicable policy.

9. Order Cancellation

Orders may be cancelled only before they have been processed or dispatched, subject to the applicable order status.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

For cancellation requests, contact us as soon as possible.

10. Refund for Undelivered or Returned Orders

If an order is returned to Shree Satrangi because of an incorrect or incomplete shipping address, repeated delivery failure, refusal to accept the package or other circumstances attributable to the customer, the refund or re-shipment will be handled according to the applicable order and shipping conditions.

Any applicable shipping or return charges may be deducted from the refundable amount.

11. Inspection of Returned Products

All returned products are subject to inspection.

A return may be rejected if the product:

  • Shows signs of use or wear
  • Has been washed, altered or damaged
  • Is missing tags, packaging or accessories
  • Does not match the product originally shipped
  • Is returned outside the applicable return period
  • Does not meet the stated return conditions

12. Important Note

Customers are requested to carefully check the product details, size information, colour, fabric and other specifications before placing an order.

For any questions regarding returns, exchanges or refunds, please contact our customer support team before sending a product back.

13. Changes to This Policy

Shree Satrangi reserves the right to update or modify this Refund & Return Policy from time to time.