At Shree Satrangi, we aim to provide a smooth, reliable and convenient delivery experience for every order. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing your order.

Orders are generally processed within [1–3 business days], subject to product availability and order verification.

Orders placed on weekends or public holidays may be processed on the next working day.

2. Shipping & Delivery Time

After dispatch, your order will be handed over to our delivery or logistics partner.

Estimated delivery time is generally:

  • Metro & Major Cities: [2–5 business days]
  • Other Locations: [4–7 business days]
  • Remote Areas: [5–10 business days]

Delivery timelines are estimates and may vary depending on the destination, courier service and other circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may also offer free shipping on selected orders, products or promotional campaigns. Any applicable shipping offer will be clearly mentioned on the website.

4. Order Tracking

Once your order has been dispatched, you may receive shipping and tracking details through your registered mobile number, WhatsApp or email.

You can use the tracking information provided by the courier partner to check your delivery status.

5. Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including:

  • Full name
  • House/Flat/Shop number
  • Street/Area
  • City
  • State
  • PIN code
  • Contact number

Shree Satrangi will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts before returning an undelivered package.

Please ensure that someone is available at the provided delivery address to receive the order.

If an order is returned to us because of repeated delivery failure, incorrect address or refusal to accept the package, additional shipping charges may apply for re-shipment.

7. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier or logistics delays
  • Transportation disruptions
  • Incorrect address information
  • High order volumes
  • Government restrictions
  • Other unforeseen circumstances

We appreciate your patience in such situations.

8. Damaged Packages

If your package appears damaged, opened or tampered with at the time of delivery, we recommend checking the package carefully before accepting it where possible.

If you receive a damaged product, please contact Shree Satrangi customer support as soon as possible with your order number and clear photographs/videos of the package and product.

The issue will be reviewed according to our Refund & Return Policy.

9. Missing or Incorrect Products

If you receive an incorrect product or any item is missing from your order, please contact us promptly.

Please provide:

  • Order number
  • Product details
  • Photographs/videos of the received package and products

After verification, we will provide an appropriate resolution according to our applicable policies.

10. International Shipping

Currently, orders are intended for delivery within India, unless international shipping is specifically offered and mentioned on our website.

For international delivery availability, customers may contact our support team before placing an order.

11. Shipping Restrictions

Certain locations may not be serviceable through our delivery partners.

If your location is not serviceable, we may contact you to discuss an alternative delivery option or cancellation/refund, as applicable.

12. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If you no longer require a dispatched order, please contact our customer support team. Any applicable return or refund will be handled according to our Refund & Return Policy.